Terms of Service

1. Acceptance of Terms

By accessing or using Unpaid (“the Service”), operated by Unpaid (“we,” “us,” or “our”), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

2. Description of Service

Unpaid is a B2B invoice collection automation platform. The Service connects to third-party accounting platforms (such as QuickBooks Online and Xero), detects overdue invoices, and sends automated email and SMS reminder sequences with payment links on your behalf.

3. Account Registration

You must create an account to use the Service. You agree to provide accurate, current, and complete information during registration and to keep your account credentials secure. You are responsible for all activity that occurs under your account.

4. Subscription and Billing

The Service is offered through paid subscription plans (Starter, Growth, and Pro). Subscription fees are billed in advance on a monthly basis through Stripe. You may cancel your subscription at any time through the billing portal; cancellation takes effect at the end of the current billing period.

We reserve the right to change pricing with 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5. Third-Party Integrations

The Service connects to third-party platforms including QuickBooks Online, Xero, Stripe, Resend, and Twilio. By authorizing these connections, you grant us permission to access your data on those platforms as necessary to provide the Service. We are not responsible for the availability or functionality of third-party services.

6. Acceptable Use

You agree not to:

• Use the Service to send communications that violate any applicable law, including anti-spam regulations (CAN-SPAM, TCPA, GDPR)
• Provide false or misleading information in reminders sent through the Service
• Use the Service to harass, threaten, or intimidate invoice recipients
• Attempt to access other users' accounts or data without authorization
• Reverse-engineer, decompile, or attempt to extract the source code of the Service

7. Communications Sent on Your Behalf

The Service sends email and SMS reminders to your clients on your behalf. You are responsible for ensuring that you have the right to contact these recipients and that the invoice information is accurate. We act solely as a technology provider and do not assume responsibility for the content of communications or the underlying invoices.

8. SMS Terms and Conditions

The Service may send SMS text messages to your clients' phone numbers as part of the invoice reminder sequence.

• Program name: Unpaid Invoice Reminders
• Message frequency: Recipients may receive up to 4 SMS messages per overdue invoice, sent at escalating intervals (7, 14, 30, and 45 days overdue). Message frequency depends on the plan tier of the sending business.
• Message content: Messages include the sending company's name, invoice number, amount owed, days overdue, and a payment link.
• Opt-out: Recipients can opt out of SMS reminders at any time by replying STOP to any message. After opting out, no further SMS reminders will be sent for any invoice from that sender.
• Help: Recipients can reply HELP for support information.
• Message and data rates: Standard message and data rates may apply depending on the recipient's mobile carrier and plan.
• Support: For questions about SMS messages, contact hello@getunpaid.com

9. Data Ownership

You retain ownership of all data you provide to the Service, including invoice data synced from your accounting platforms. We claim no ownership rights over your data. Upon termination of your account, we will delete your data within 30 days unless retention is required by law.

10. Limitation of Liability

To the maximum extent permitted by law, Unpaid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, data, or business opportunities, arising from your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied. We do not guarantee that reminders will result in payment collection or that the Service will be uninterrupted or error-free.

12. Termination

We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine is harmful to the Service or other users. You may terminate your account at any time by canceling your subscription and contacting us.

13. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after changes take effect constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes shall be resolved in the courts of competent jurisdiction.

15. Contact

If you have questions about these Terms, contact us at hello@getunpaid.com.